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Terms of Service

Terms of Service

Headquarters: Bernrieder Str. 17b, D-82327 Tutzing

Manufacture: Gut Raucherberg 3, 82407 Wielenbach, Germany

Telephone: 0881 90 11 50 0

Fax: 0881 90 11 50 50

Out-of-court dispute resolution

The EU Commission is providing an online platform for dispute resolution (“OS platform”), which according to the Commission (as of 06.01.2016) should be accessible via the link If the customer is a consumer resident in the European Union, it is possible to use this platform for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. We are obliged to inform you about the existence of this OS platform and ULTRASONE AG in this context also via our email address

We strive to resolve possible disagreements regarding contracts with our customers by mutual agreement through our customer service. In addition, ULTRASONE AG is not obligated to participate in a dispute settlement procedure before a consumer arbitration board and is in principle also unwilling.

As of: 02/2018

1 Scope

For all orders via our online shop, the following terms and conditions apply.

2 contracting parties, conclusion of contract

The purchase contract is concluded with ULTRASONE AG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3 Contract language, contract text storage

The languages ​​available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. The text of the contract is no longer accessible via the Internet for security reasons.

4 Delivery conditions

4.1 In addition to the stated product prices shipping costs are added. Delivery within Germany costs € 4.90 per order. From an order value of 70.00 euros, we ship within Germany free shipping. The shipping costs to other countries can be found under shipping costs.

4.2 Delivery is made by shipment from the warehouse to the delivery address provided by the customer.

4.3 The availability of the goods and their time of shipment result from the order confirmation, which will be sent if the product is not immediately available.

4.4 Deliveries are always made while supplies last. If, contrary to expectations, a product ordered by the customer is not available despite timely disposition for reasons beyond the control of ULTRASONE, ULTRASONE will offer the customer a product of equivalent quality and price instead of the ordered product, for which he is not obliged to accept or withdraw from the contract , In this case, ULTRASONE will inform the customer immediately about the unavailability and refund the customer in case of withdrawal about any payments already made immediately.

4.5 Insofar as ULTRASONE, for reasons for which it is responsible, defaults on delivery or delivery becomes impossible, and this is not due to intent or gross negligence, liability for damages shall be excluded.

4.6 If delays in delivery are due to reasons beyond the control of ULTRASONE (force majeure, third party fault, etc.), the time limit shall be extended accordingly. The customer will be informed immediately. If the causes of the delay last longer than four weeks after conclusion of the contract, each party is entitled to withdraw from the contract.

5 payment

In our shop you can always use the following payment methods:


In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.

The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following additional payment options within Germany. The payment is made to Klarna:

– Invoice: When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days. The terms of billing can be found here.

– Purchase of installments: With Klarna’s financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (or at least EUR 6.95) or under the conditions otherwise specified in the cash register. For more information on installment purchase, including the terms and conditions and European standard consumer credit information, click here.

– „Sofortüberweisung“

– Credit card (Visa / Mastercard)

– debit

Further information and Klarnas terms of use can be found here ( General information about Klarna can be found here ( Your personal information will be treated by Klarna in accordance with the applicable privacy policy and as stated in Klarnas Privacy Policy.

6 transport damages

If goods are delivered with obvious transport damage, then you complain about these errors with your deliverer and please contact us. The failure to file a complaint or contact has its consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

7 Warranty and Guarantees

The statutory right of defect applies. Information on the respective valid guarantees and their exact conditions can be found in the product and on its special information pages in the online shop.

Customer service: “Questions about our customers, questions about complaints and complaints from [9:00 am] to [4:00 pm] at the telephone number [+49 (0) 881 9011500] as well as via email at [infodesk @ ultrasone. com]. “

8 Right of Revocation

You have the right to withdraw from this contract for 30 days without giving any reason.

The cancellation period is 30 days from the day. Cap.

In order to exercise your right of withdrawal, you must inform us (ULTRASONE AG, Gut Smokerberg 3, 82407 Wielenbach,, phone: +49 (0) 881 9011500, fax: +49 (0) 881 90115050) by means of a clear statement ( eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

To comply with the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal for the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

Model withdrawal form

(If you want to cancel the contract, please fill in this form and send it back.)

– To ULTRASONE AG, Gut Raucherberg 3, 82407 Wielenbach,, Fax: +49 (0) 881 90115050

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– name of the consumer (s)

– address of the consumer (s)

– Signature of the consumer (s) (only when notified on paper)

– date

(*) Delete as appropriate.

9 Warranty

9.1 The customer’s claims against ULTRASONE in the case of defects are governed by the statutory provisions within the statutory periods, unless deviations result from the following provisions. The statutory warranty period for consumers is currently two years.

9.2 Damage caused by improper or non-contractual measures of the customer, during commissioning, connection, use or storage, does not justify a claim against ULTRASONE. Improper and contrary to contract are determined in particular according to the information provided by the manufacturer.

9.3 If the customer is an entrepreneur and the service ordered is for his business, his claims for defects expire one year after receipt of the goods.

10 repair costs / cost estimates

If goods are sent to ULTRASONE for repair and if the defects, damages or other changes or deteriorations of the goods are not material defects which trigger legal warranty claims or warranty claims against the manufacturer, the necessary fees for cost estimates, repairs and the like are incurred To reimburse costs of the customer to ULTRASONE.

11 Liability

11.1 ULTRASONE is only responsible for intent and gross negligence.

11.2 Insofar as an attributable breach of duty is based on simple negligence and a material contractual obligation has been culpably infringed, the liability for damages of ULTRASONE shall be limited to the foreseeable damage which typically occurs in comparable cases. In the case of killing, injury to health or the body ULTRASONE is liable according to the law. The liability under the provisions of the Product Liability Act remains unaffected. Moreover, liability is excluded.

12 netting ban

12.1 The customer is not entitled to set off own claims against payment claims of ULTRASONE, unless the claims of the customer are undisputed or legally established.

12.2 The customer is not entitled to counter claims for payment of ULTRASONE’s rights of retention – also due to defects – unless they result from the same contractual relationship.

13 Applicable law, jurisdiction

13.1 Should one or more provisions of these Terms and Conditions be ineffective, this does not entail the invalidity of the entire contract. The ineffective regulation will be replaced by the pertinent statutory regulation.

13.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, Munich is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The same applies if a customer has no general place of jurisdiction in Germany, a customer has relocated after the conclusion of the contract his domicile or habitual residence abroad or his domicile or habitual residence at the time of filing of the action is unknown.

14 Copyright

The content and works created by ULTRASONE on these pages are subject to German copyright law. Reproduction, adaptation, distribution and any kind of exploitation outside the limits of copyright require the written consent of ULTRASONE. Downloads and copies of this site are for private, non-commercial use only.

The images and texts on the advertising material and websites of ULTRASONE are generally protected by copyright and may not be used in any way without the prior written consent of ULTRASONE.